FAQ's

Welcome to the Oddly Bloom FAQ section — here you’ll find quick answers to the most common questions about shopping with us.

1. How long have you been in business?

We’ve been proudly serving customers across the UK for over 3 years, offering quality products at great value.

2. Where is Oddly Bloom based?

We’re a UK-based online store, providing nationwide delivery across England, Scotland, Wales, and Northern Ireland.

3. What kind of products do you sell?

We offer a wide variety of products — from home essentials and lifestyle goods to fashion items, electronics, and more. Our store is constantly updated with new and trending items.

4. How do I place an order?

Simply browse our store, add your chosen items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

5. Do I need to create an account to shop?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and view your purchase history more easily.

6. What payment methods do you accept?

We accept all major credit and debit cards, as well as other secure online payment options depending on availability at checkout.

7. Is my payment information safe?

Absolutely. All transactions are processed through secure, encrypted payment gateways. We never store your full payment details on our servers.

8. How long does delivery take?

Delivery times vary depending on your location and product availability. Most UK orders are delivered within 3–7 business days. You’ll receive a tracking update once your order is dispatched.

9. Do you offer international shipping?

Currently, we only deliver within the United Kingdom. We may expand international delivery options in the future.

10. What is your return policy?

We offer a 14-day return policy from the date of delivery. Items must be unused, in original packaging, and in saleable condition. Please check our Return & Refund Policy page for full details.

11. How do I return an item?

To initiate a return, please submit a return request within 14 days. We’ll provide full instructions on how to send your item back for inspection and refund.

12. Do I have to pay for return shipping?

If the product is faulty, damaged, or incorrect, we’ll cover the return cost. Otherwise, customers are responsible for return postage.

13. Can I track my order?

Yes, once your order has been dispatched, you’ll receive a tracking link or reference number to monitor your delivery status.

14. What should I do if I receive a faulty or wrong item?

Please notify us as soon as possible with your order details. We’ll arrange a replacement or full refund promptly after verifying the issue.

15. How often do you add new products?

We update our inventory regularly, bringing in fresh, trending, and seasonal products to keep your shopping experience exciting and up-to-date.